Refund policy
we do not accept returns or exchanges for any reason other than damage, defects, or receiving the wrong item.This means we cannot accept returns for dislike of the product, wrong size ordered, buyer’s remorse, or any other subjective reason.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order so we can resolve the issue.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is:
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damaged
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defective
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misprinted
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incorrect (wrong item received)
Email us at lozomadee@gmail.com with:
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Your order number
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A description of the issue
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Clear photos of the damaged/defective item
Once verified, we will arrange a free replacement or refund.
You will not need to return the damaged item.
Non-returnable Items
Since all items are printed individually when ordered, we do not accept returns or exchanges unless the product arrives damaged or defective.
This includes:
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Change of mind
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Wrong size chosen
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Incorrect personalization submitted by the customer
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Color differences due to monitor variations
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Any item that is not damaged or defective
Gift cards are also non-returnable.
Exchanges
We do not offer exchanges.
European Union 14-Day Cooling Off Period (Required Notice)
If your order is shipped to the European Union, you have a legal right to cancel your order within 14 days of delivery.
However, this right does not apply to custom-made or personalized products, which includes all print-on-demand items we sell.
Therefore, cancellations or returns are only accepted if the product is damaged or defective upon arrival.
Refunds
If your claim for a damaged/defective item is approved, we will issue a refund to your original payment method or ship a replacement for free.
Refunds typically take up to 10 business days to appear on your bank or card statement.
If more than 15 business days have passed since your refund was approved, please contact us at lozomadee@gmail.com.